Loyalty & rewards
A loyalty program built into your own app
Bite2Byte's loyalty tools give Australian restaurants points on every dollar spent, punch cards, milestone rewards and barcode wallet cards inside their own branded app, plus an in-store scanner so till and walk-in orders earn points alongside online ones.
The short answer
- Signed-in customers earn points on every dollar they spend through the branded app.
- Punch cards and milestone rewards run alongside points, not instead of them.
- Barcode wallet cards let customers show loyalty status at the counter.
- An in-store scanner lets walk-in and till orders earn points too, not just app orders.
- The customer relationship stays with the restaurant, because the app, the accounts and the order history are the restaurant's own.
What's included in loyalty
Points on every dollar
Orders from a signed-in customer earn points automatically, with no manual entry from staff.
Punch cards
A digital stamp-style card for repeat purchases, such as a free item after a set number of visits or orders.
Milestone rewards
Rewards that trigger at spend or order-count thresholds, giving customers a reason to come back.
Barcode wallet cards
A scannable loyalty card customers can save to their phone's wallet and show at the counter.
In-store scanner for walk-ins
Staff scan a customer's wallet card at the till, so counter and dine-in orders earn the same points as app orders.
Why loyalty inside your own app matters
Loyalty perks earned on a marketplace belong to the marketplace, and so does the customer relationship. Bite2Byte's loyalty program lives inside the restaurant's own branded app, so the points, the customer accounts and the repeat visits stay with the restaurant.
Because loyalty is built in rather than bolted on, it works the same way whether an order comes through the app, the web checkout, or the counter via the scanner. A regular doesn't need to remember which channel they are supposed to order through to earn their points.
How a loyalty visit works
- 1
Customer orders or walks in
They order through the app or web checkout, or arrive at the counter with their loyalty wallet card open.
- 2
Points are added automatically
Online orders earn points on checkout; walk-in orders earn points when staff scan the wallet card.
- 3
Rewards arrive over time
Punch cards fill up and milestones trigger automatically, prompting the next visit without any manual tracking.
Questions, answered
- Can walk-in customers earn loyalty points without ordering through the app?
- Yes. A customer shows their barcode wallet card and staff scan it at the till, so in-store and dine-in orders earn the same points as orders placed through the app or web checkout.
- What's the difference between punch cards and points?
- Points build up per dollar spent and can be used toward rewards over time, while punch cards track visits or purchases toward a specific, single reward, similar to a paper stamp card, but digital.
- Do customers need to download anything to use loyalty?
- Not to order. The web app runs in a browser, and the barcode wallet card can be saved to a phone's wallet. Points accrue automatically for signed-in customers on either the web app or the native app.
- Does the loyalty and customer relationship stay with my restaurant?
- Yes. The app is published under the restaurant's own name, with its own customer accounts and order history, so loyalty history and repeat customers stay with the restaurant rather than sitting inside a marketplace.
Give your regulars a reason to keep coming back
Book a demo to see points, punch cards and the wallet scanner running on your own menu.
Book a live demo