Your questions about Bite2Byte, answered

The short version

Bite2Byte is a platform, not a marketplace. Your restaurant gets its own branded app and website, published under your own name, rather than a listing inside a shared app alongside competitors. Marketplace platforms charge a commission that varies by platform and plan and hold the customer relationship; on Bite2Byte there's no marketplace commission on orders, and the customer stays yours.

That distinction is why most of the questions below come back to the same theme: what a restaurant controls, what Bite2Byte handles, and where the line between the two sits.

What's live in the app today

These capabilities are shipped and working, not planned.

What's on the way

Native courier delivery, with instant quotes, dispatch and live tracking, is upcoming and will arrive with the platform's public launch. It's the one major piece not live today: pickup and scheduled pre-orders are what restaurants use right now, with the kitchen working from a paced queue rather than a rush of simultaneous orders.

POS integrations are rolling out too, as a pluggable framework rather than a single fixed connection, so a restaurant's existing till setup can be looked at as that framework expands.

How to find out pricing for your restaurant

There's no flat, published price. What's consistent across every arrangement is the model: a straightforward platform arrangement with no marketplace commission taken on orders.

Pricing itself is walked through on a demo call, based on the size and order volume of the restaurant asking, so the figure discussed reflects that kitchen rather than a generic tier.

Questions, answered

How is Bite2Byte different from a marketplace app like Uber Eats?

Bite2Byte builds an app that belongs to the restaurant, published under its own name, rather than listing it inside a shared marketplace app. Marketplace platforms charge a commission that varies by platform and plan, and keep the customer relationship. With Bite2Byte, orders and payments run through the restaurant's own accounts, with no marketplace commission taken on top.

How long does launch actually take?

The web ordering link is usually live within days of the menu arriving, so a restaurant can start taking online orders before the native apps are through. The App Store and Google Play versions follow once Apple and Google finish their standard review, a process Bite2Byte manages on the restaurant's behalf.

Do I need any technical skill to run this?

None. The vendor dashboard is designed for owners and floor staff rather than engineers: editing a dish, snoozing a sold-out item or launching a promo code takes a few taps, with no code and no support ticket in between. Hosting and platform updates sit with Bite2Byte in the background.

Can I import my existing menu instead of typing it all in again?

Yes. Send the link to an existing Uber Eats or DoorDash listing and Bite2Byte imports the dishes, variants, add-ons and photos into the new app, usually the same day. A menu file works too for restaurants without an online listing to import from.

How do payments and Stripe work?

Orders placed through the app are paid into the restaurant's own Stripe account, so money settles directly rather than passing through a marketplace first. There's no marketplace commission taken on those orders, payouts follow the restaurant's own Stripe settings, and pricing is AUD and GST-inclusive with tax-ready email receipts.

Does Bite2Byte handle delivery drivers?

Native courier delivery, with instant quotes, dispatch and live tracking, is upcoming and will arrive with the platform's public launch. Today, pickup and scheduled pre-orders are what's live: customers order ahead for a chosen time slot and collect in person, while the kitchen sees a paced queue instead of a sudden rush.

What does Bite2Byte cost?

There's no flat published price. Pricing is walked through on a demo call for the restaurant's own size and order volume, so what's quoted reflects that kitchen rather than a generic tier. What's fixed is the model: a straightforward platform arrangement with no marketplace commission taken on orders.

Who owns the customer data collected through the app?

The app is published under the restaurant's own name and payments run through its own Stripe account, so the customer relationship and the order data it generates stay with the restaurant rather than sitting inside a marketplace listing that another company holds. Push notifications go to those customers from the restaurant's own app.

Who handles App Store and Google Play submission?

Bite2Byte does, as part of setup, publishing the app under the restaurant's own name. There's no store review process for the restaurant to chase, and later releases are handled the same way once the app is live, alongside hosting and platform updates.

What happens to my existing website?

Bite2Byte gives a restaurant its own ordering website as part of the platform, alongside the app, so a separate website isn't needed just to take orders online. An existing marketing website can stay as is and simply link through to the new ordering page, or be replaced entirely, whichever the restaurant prefers.