Zero Commission Ordering
Keep the full value of every order you take online
Bite2Byte is a commission-free online ordering system for Australian restaurants: orders are placed on the restaurant's own branded app or website, payments go straight into the restaurant's own Stripe account, and Bite2Byte takes 0% marketplace commission on every order. There's no per-order cut and no marketplace owning the customer relationship, just a straightforward platform arrangement.
The short answer
- Bite2Byte charges 0% marketplace commission on every order placed through the restaurant's app.
- Payments settle into the restaurant's own Stripe account instead of being routed through a marketplace first.
- Marketplace apps charge a per-order commission and hold the customer relationship; Bite2Byte does neither.
- Pricing is a straightforward platform arrangement explained on a demo, not a percentage of sales.
- The restaurant keeps its own customer data, for loyalty, promos and repeat orders.
Why 'commission-free' actually matters
Marketplace apps charge a commission that varies by platform and plan, taken out of every order before the restaurant sees it. Because it's a percentage, the cut scales with sales: the better the month, the more it takes.
Bite2Byte works the other way around. The restaurant pays for the platform itself rather than a share of what it sells, so a busy Friday costs the same to run as a quiet Tuesday, and payments settle directly into the restaurant's own Stripe account.
There's a second difference that's easy to miss. On a marketplace, the customer belongs to the marketplace. On a restaurant's own app, the order history, the loyalty points and the push notification list all sit with the restaurant, which is what makes it possible to bring the same customer back directly.
Marketplace commission vs owning your own app
The difference isn't just cost, it's who the order actually belongs to.
| Capability | Marketplace apps | Bite2Byte |
|---|---|---|
| Commission per order | A percentage taken from every order, varying by platform and plan | 0% marketplace commission on orders placed through the app |
| Who owns the customer | The marketplace holds the customer relationship and the order history | The restaurant owns the customer relationship and the order data |
| Branding | Listed among other restaurants inside the marketplace's own app | A branded app and website carrying only the restaurant's name |
| Payments | Settled through the marketplace before reaching the restaurant | Settled into the restaurant's own Stripe account |
| Loyalty programs | Any rewards sit with the marketplace, not the individual restaurant | Points, punch cards, milestone rewards and wallet cards belong to the restaurant |
| Menu control | The menu lives inside the marketplace's system and follows its rules | Dishes, prices, add-ons and sold-out items are edited live in the restaurant's own dashboard |
What stays commission-free
Every order through the app
Orders placed on the restaurant's branded app or website carry 0% marketplace commission.
Pickup and pre-orders
Customers order ahead for a time slot, the kitchen paces the queue, and no commission is taken.
Promo codes
Discounts run on the restaurant's own terms, with time windows, caps and minimum-order rules.
Guest checkout
Customers can order on the web without creating an account, still commission-free.
How restaurants move toward commission-free ordering
- 1
Import the menu
Send the menu across however it exists today: a link to a current marketplace listing, or a file. The import handles the dishes and the photos, usually within the day.
- 2
Launch a branded app
The restaurant's own app and website go live, ready to take orders with 0% marketplace commission.
- 3
Shift orders over time
Loyalty, promos and push notifications give customers a reason to order direct, while any marketplace listings keep running alongside it.
Questions, answered
- Is Bite2Byte really commission-free?
- Yes. Bite2Byte takes 0% marketplace commission on orders placed through the restaurant's own app or website. Instead of a per-order cut, the restaurant pays for a straightforward platform arrangement, and payments settle directly into the restaurant's own Stripe account rather than passing through a marketplace first.
- How is this different from Uber Eats or DoorDash commission?
- Marketplace apps like Uber Eats or DoorDash charge a commission on every order, and the rate varies by platform and plan. Bite2Byte doesn't take that per-order cut at all. The restaurant pays for the platform itself, and keeps the full order value along with the customer relationship.
- Do I still pay Stripe processing fees?
- Payments run through your own Stripe account, so any processing fees belong to that account, the same as they would for any business using Stripe directly. Bite2Byte itself takes 0% marketplace commission on orders, and that stays separate from whatever your own Stripe account charges to process a payment.
- Can I use commission-free ordering alongside Uber Eats or DoorDash?
- Yes. Moving to commission-free ordering doesn't mean dropping Uber Eats or DoorDash first. A restaurant can run both side by side, using its own branded app for loyalty, promos and repeat customers while any marketplace listings keep running in the background.
- Where do I see actual pricing?
- There's no public price list to browse, because the arrangement depends on the restaurant's size and order volume. A demo is where the actual numbers get walked through against your own menu and volume, instead of being guessed at from a generic pricing page.
Stop paying per order
Book a demo and see what the 0% marketplace commission model looks like for a restaurant your size.
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